Privacy policy
# Privacy Policy
**Last updated: June 2025**
We care about your privacy and how your information is used. This Privacy Policy explains what personal data we collect when you order with ConsorPharm, how we use it, how we keep it safe, and what rights you have under UK law. Please take a moment to read it carefully.
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## 1. Who We Are
ConsorPharm is the trading name of **Pharmadent Limited**, a company registered in England and Wales. We operate in partnership with **Consort Frozen Foods** to provide wholesale OTC pharmacy products to registered retail businesses across the United Kingdom.
- **Company Name:** Pharmadent Limited (trading as ConsorPharm)
- **Website:** consorpharm.co.uk
- **Email:**accounts@pharmadent.co.uk
- **Registered in:** England and Wales
For any data-related queries, please contact us at the email address above.
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## 2. What Information We Collect
When you register, browse, or place an order with us, we may collect the following:
**Account & Order Information**
- Business name /Trading name
- Business address and delivery address(es)
- name, Email address and telephone number
- Payment information (processed securely — we do not store card details)
- Order history and product preferences
**Technical Information**
- IP address and browser type
- Pages visited and time spent on site
- Device and operating system
**Communications**
- Any messages, emails or enquiries you send us
- Records of customer service interactions
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## 3. How We Use Your Information
We use your information to:
- Process and fulfil your wholesale orders
- Manage your trade account and credit terms
- Send order confirmations, delivery updates and invoices
- Respond to your enquiries and support requests
- Verify your business and comply with medicines supply regulations
- Improve our website and product range
- Send you relevant trade offers and product updates (you can opt out at any time)
- Comply with our legal and regulatory obligations
**Legal bases we rely on:**
- **Contract** – to fulfil your orders and manage your account
- **Legal obligation** – to comply with UK pharmacy and trading regulations
- **Legitimate interests** – to improve our services and communicate relevant trade information
- **Consent** – for marketing emails (you can withdraw consent at any time)
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## 4. Who We Share Your Information With
We do not sell your personal data. We may share it with:
- **Consort Frozen Foods** – our fulfilment and distribution partner, to process and deliver your orders
- **Payment processors** – to securely handle transactions (e.g. Shopify Payments, Stripe)
- **Delivery and courier services** – to arrange dispatch and track deliveries
- **Accounting and invoicing software** – to maintain accurate financial records
- **Regulatory bodies** – where required by law (e.g. MHRA, Trading Standards)
All third parties are required to handle your data securely and in accordance with UK GDPR.
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## 5. Cookies
Our website uses cookies to improve your experience. These include:
| Cookie Type | Purpose |
|---|---|
| Essential | Login sessions, shopping basket, security |
| Analytics | Understanding how visitors use the site (e.g. Google Analytics) |
| Marketing | Personalised ads and remarketing (only with your consent) |
You can manage or withdraw cookie consent at any time via the cookie banner on our website.
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## 6. How Long We Keep Your Data
We keep your data only for as long as necessary:
- **Order records:** 7 years (for tax and accounting purposes)
- **Account data:** For the duration of your account plus 2 years after closure
- **Marketing preferences:** Until you opt out or withdraw consent
- **Enquiries:** 12 months from the date of the enquiry
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## 7. Your Rights Under UK GDPR
As a UK data subject, you have the right to:
- **Access** the personal data we hold about you
- **Correct** any inaccurate or incomplete data
- **Erase** your data (right to be forgotten), where applicable
- **Restrict** or **object** to how we process your data
- **Data portability** – receive your data in a structured, commonly used format
- **Withdraw consent** for marketing at any time
To exercise any of these rights, please email us at **info@consorpharm.co.uk**. We will respond within 30 days.
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the **Information Commissioner's Office (ICO)** at [ico.org.uk](https://ico.org.uk).
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## 8. Data Security
We take reasonable technical and organisational measures to protect your data, including:
- SSL encryption on all pages of our website
- Secure, access-controlled storage of business records
- Regular security reviews of our systems and processes
- Only authorised staff have access to personal data
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## 9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. Continued use of our website after any changes constitutes your acceptance of the updated policy.
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## 10. Contact Us
If you have any questions about this policy or how we handle your data:
**Pharmadent Limited (trading as ConsorPharm)**
Email: accounts@pharmadent.co.uk
Website: consorpharm.co.uk